Scope
This policy applies to the Hotel Lobby AI website, accounts, video-generation service, and related support services. By using the service, you understand the data practices described here.
Information we collect
We collect information needed to provide and maintain the service.
- Account information, such as email address, display name, sign-in session, and information needed to maintain credits, orders, subscriptions, and generation history.
- Photos you choose to upload, generation-request settings, generated videos, and necessary technical metadata.
- Device and request information, including IP address, browser type, logs, performance signals, and security events used to prevent abuse, troubleshoot, and protect the service.
Photos and generated content
When you upload photos and request a generation, we keep the inputs needed to process that request in controlled storage and give selected AI processing providers temporary access needed to complete it. Generated results are linked to your account so you can preview, download, and manage them.
Upload only photos you own or are authorized to use, and ensure that people shown have given any necessary consent. We do not publish private uploads or generated results as a public gallery.
How we use information
We use information to authenticate accounts, process generations, maintain credits and subscriptions, provide support, prevent fraud and abuse, improve reliability, and meet legal obligations. We do not sell personal information.
Service providers and payments
We may use contracted providers for authentication, hosting and storage, AI processing, email, payments, and support. Payment information is handled by third-party payment providers; we do not store full card numbers. Providers may process data only as needed to deliver services, protect security, or comply with law.
Cookies and analytics
The site uses necessary cookies or similar technologies for sessions, security, and core functionality. If optional analytics are enabled, we may collect aggregated visit and feature-use information to understand performance and product experience. You can manage cookies in your browser, although disabling necessary cookies can affect functions such as sign-in or checkout.
Retention, security, and your choices
We retain information for as long as reasonably necessary to provide the service, resolve disputes, meet legal obligations, or maintain security. We use reasonable technical and organizational measures to protect data, but no internet transmission or storage method is completely secure.
Where applicable law provides these rights, you may request access to, correction, deletion, or export of your personal information, or object to certain processing.
Policy updates
We may update this policy from time to time. Material changes will be reflected by the date on this page or another reasonable notice. Continued use after an update takes effect means you accept the revised policy.